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Important Information

Patient Instructions

Do NOT Strip the Drains

SOMAVAC provides continuous suction. You do not need to manually strip or squeeze the drain tubing. Let the device do the work for you.

Remember:

  • SOMAVAC maintains suction continuously
  • No manual compression or stripping needed
  • A green light means it’s working normally

Do NOT Reuse Bags

When the blue indicator light comes on, it’s time to change your collection bag. Always use a new bag, never reuse a bag that has already been filled.

What to do:

  1. Blue light comes on → bag is full
  2. Disconnect the full bag
  3. Dispose of the full bag
  4. Attach a brand-new bag from your kit
Video Guides

Watch & Learn

Short videos that show you exactly what to do. If anything seems off, call us anytime.

Understanding Alert Lights

Learn what each indicator light means and when to take action.

Changing the Collection Bag

Step-by-step: how to safely remove a full bag and attach a new one.

Changing the Battery

How to swap the battery when it runs low, quick and easy.

Quick Reference

1

Wearing Your Device

Clip the pump onto the belt provided. Wear it discreetly under your clothing. The device is as flat as a phone and works quietly.

2

Changing the Bag

When the blue light comes on, disconnect the full bag, dispose of it, and clip on a fresh bag from your kit. Always use a new bag.

3

Running Low on Bags?

Never wait. Give us a call and we’ll ship more bags out to you right away, free of charge.

4

When to Call Us

Any question, any hour. If an alert light comes on, if something doesn’t look right, or if you’re simply unsure, call. You won’t be bothering us.

(833) 766-2822

Enable Mobile Support

Receive texts to support your recovery with SOMAVAC®. This gives you access to live text support with our 24/7 support team, and your information is not shared with any other party.

Patient Registration Form
Frequently Asked Questions

Patient FAQ

Need Help? We Answer the Phone.

No matter what time it is, day or night, weekday or weekend, our support team is here to help you through your recovery.

References

  1. Data on file, SOMAVAC Medical Solutions.